FAQ

We answer any questions you may have.
If you can't find your question below, contact us.

Is it safe to fly with Helistar?

Safety is a core value, and a fundamental component of our competitive advantage. Our organization becomes stronger by making continuous safety improvements. All managers and employees are responsible and accountable for their actions and safety performance, starting with myself as FOM and accountable executive. I endorse all personnel to think and work safely at all times, regardless of any real or perceived pressures to do otherwise. To prevent accidents and to eliminate damage or injury, we have implemented and maintain an active safety management system (SMS). Our objective is the proactive management of identifiable hazards, the reduction of risk to a level as low as reasonably practicable, and the sharing of safety information with our stakeholders.

Andreas Kaglis
Flight Operation Manager /Accountable Executive

Will you arrange for our pick-up on arrival in Greece?

On the day of your flight, we’ll arrange your pick up from the main terminal, if you are landing in Athens Int. and bring you to the Athens Int. heliport. In any other case, instructions will be given to you on where to meet us, and we’ll provide you with the pilot’s cell phone number in case there are any last-minute issues.

Please plan to arrive about 60 minutes before your planned departure from Athens Int. If this is your first flight with us, we’ll check your picture ID. Once we’ve escorted you to the aircraft, your pilot will load your luggage, give you a short pre-flight briefing, and help you settle into your seat.

Why are we collecting so much personal information?

The charter industry is heavily regulated; we think that’s good. We strive to comply with the spirit as well as the letter of the EASA Aviation Regulations because we believe that makes our operation safer, more reliable, and ultimately better for our clients.

Consequently, even though we work hard to make our customers comfortable and to make our process easy, we are very methodical about how we plan and execute your flight with us.

Information we collect. During our flight planning, you will be asked for information required by the CAA, as well as information we need to plan your flight. Information required by the CAA includes the name, date-of-birth, nationality, and weight of each passenger and his/her baggage. Actual passenger and baggage weight will be required. Only soft baggage at max of 16 kg per passenger allowed. Please request for extra baggage allowance. We also collect address, telephone, and credit card information required to bill you for your flight and to contact you.

It is important that you are accurate when you report your weight and baggage weight so that we can load the aircraft properly. If you’re not sure, you can always step on the scales in our office, or your pilot can hand-weigh your baggage at the aircraft.

Are there any Flight Restrictions that I have to consider?

We are a European Air Carrier certificated by the EASA. Carriage within Greece is subject to the EC Regulation 2027/97, as amended by EC Regulation No 889/2002, as well as to the rules and limitations of the Greek Code of Air Law (Law 1815/88), where applicable. We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers. The materials and substances prohibited include:

Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.

Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.

Infectious or biologically hazardous materials e.g. contaminated blood, bacteria and viruses.

Foodstuffs in semi-solid or liquid form, and especially olive oil, must be suitably packed in wooden boxes with absorbent material to prevent leaks which may cause damage to the property of others. If carrying food, you should be aware of any regulations restricting imports of foodstuffs that may apply in various countries.

The following items should not be placed in checked baggage, but should always be carried with you: medicines, jewellery, cash, insurance policies, securities, contracts, official papers, deeds, samples and in general any valuables, fragile items and electronic devices (laptops, video cameras, chargers, etc.).

What are the latest restrictions on electronic devices?

You can carry electronic cigarettes including e-cigars and other personal vaporizers containing batteries, for personal use, in your carry-on baggage only. It is prohibited to include electronic cigarettes in checked baggage.

Recharging of these devices and/or batteries on board the aircraft is not permitted and you must take measures to prevent accidental activation. Spare batteries must be individually protected to prevent short circuits by placing them in the original retail packaging or by otherwise insulating terminals by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only. 



In addition lithium batteries are subject to the following conditions:
Each installed or spare battery must not exceed:


    1. For lithium metal or lithium alloy batteries, a lithium content of not more than 2 g or


    2. For lithium ion batteries, a watt-hour rating of not more than 100Wh.

According to the latest safety regulations in most airports worldwide and for security reasons, Samsung's Galaxy Note 7 can neither be carried on your personal hand luggage in the passenger cabin, nor in a suitcase in the luggage compartment, as it is considered a hazardous material.

How can I pay for the services requested?

Helistar accepts credit cards (American Express, Dinners Club International, Visa, MasterCard, Maestro, Union Pay, Discover, PC Plus, Laser, Solo) for all services provided, including your flight and any other reservations or bookings we make on your behalf. If you are flying before or after office hours, you may as well pay by wire transfer in the Bank Accounts indicated bellow or use a safe link at pay.helistar.eu . If you are an established client, we are happy to bill you monthly. The confirmation of your flight by e-mail or by filling and signature of the credit card authorization form or wire transfer of funds for purchasing the services quoted, assumes acceptance of the Carrier terms and conditions.

Company

Bank

Currency

IBAN

SWIFT

HELISTAR SA

Damaskinou 59

P.C. 201 31

Corinth - Greece

VAT No: EL094512435

ALPHA BANK KORINTHOS

EUR

GR15 0140 5500 5500 0232 0002 259

CRBAGRAA

NATIONAL BANK OF GREECE

EUR

GR27 0110 3790 0000 3790 0131 378

ETHNGRAA

SATABANK P.L.C.

EUR

MT79 STBA 1911 6000 2000 5004 4306 558

STBAMTMT

Do you have a cancellation policy?

Helistar has a 24-hour cancellation policy, except in cases of emergency or weather, and we will charge 100% of the charter price for no-shows and same-day cancellations, as well as any non-refundable deposits made on your behalf.  Helistar reserves the right to cancel any flight when weather conditions are below our company or CAA minimums and refund the full amount charged for the flight minus credit or bank charges.

What should I consider for Off Airport Landings?

Landing off-airport is one of the benefits of helicopter transport, but there are several factors that determine whether we can fulfill a customer request for direct-to-destination services. Our first consideration is always safety.

Helistar requires 1 working day to accommodate an off-airport landing request, if the zone has not been pre-approved. That gives us time to thoroughly investigate the landing zone and secure the necessary permissions.

An off-airport destination must always have a pre-assigned alternate airport. Even if the landing zone has been approved, the Pilot-in-Command (PIC) may decide that current conditions aren’t conducive to safety. The PIC always retains the right to refuse an off-airport at any time up to the actual landing, in which case the flight will continue to the alternate airport. The client will be responsible for ground transportation if the PIC chooses to land at the alternate airport for safety reasons.

Off-airport landing zone

Here are the criteria that determine the usability of an off-airport landing zone:

The minimum area must be at least 50ft x 50ft. There are no exceptions.

The zone must have minimal slope and terrain variations.

There must be a safe approach zone that can accommodate variable wind conditions and a go-around.

The zone must be free of trees, light posts, obstructions, bushes, high grass, fences, buildings, vehicles, people, or livestock.

There must be a method of restricting pedestrian access to the zone during landing and departure operations.

If the area is larger than 150ft x 150ft with no obstructions, good approach access (for variable winds) and has good pedestrian/vehicle separation from the landing zone, it is almost always usable.

Are there any weight and size limitations for the languages that I can carry with me?

Carrier may refuse to carry as baggage any item because of its size, shape, weight or character. Passengers are obliged to provide to the carrier the actual weights for themselves and their luggage and be advised that the carrier may refuse carriage of both if in weight excess of what was initially confirmed by the carrier. Carrier may carry one luggage at 15kg per passenger as free allowance, unless otherwise agreed. MAX three luggage at the dimensions depicted bellow. The additional luggage has to be smaller in size (L:55 cm X H:35 cm X W:23 cm) and soft. The carrier has to be informed well in advance, for any weight changes or correction thereof. In case the carrier suggests a bigger aircraft due to weight limitation, additional charges apply. In addition, passengers have to inform carrier in advance for any persons requiring special conditions, assistance or devices when carried as well as the carriage of sporting equipment*. Infants and children should always be accompanied and bring with them their restrain devices. Carrier may refuse to accept baggage as Checked Baggage unless it is properly packed in suitcases or other suitable containers to ensure safe Carriage with ordinary care in handling.

baggage

 

 

 

 

 

 

*There are two categories of sports equipment that we can carry in two of our helicopters (EC120 & EC135). The charge levied for carrying such equipment depends on the category to which it belongs and is not included in the free weight allowance. For carriage of such items to be approved, passengers must contact our Booking Department before their flight to provide information about the equipment and its dimensions.

Category: Small equipment weighing no more than 15 kg and no more than 1.40 m in length.
Category: Medium equipment weighing 15 to 32 kg and 1.41 to 2 m in length.

Are there any particularities with Helistar?

  • All trips quoted are one way unless otherwise indicated. A request to board for the return trip depends on availability. Additional charges apply.


  • We don’t fly in bad weather. You will get a full refund in case of weather cancelations, minus credit card expenses.


  • No smoking is allowed in or around our helicopters.


  • We cannot transport medical oxygen or passengers who are dependent on medical oxygen.


  • Helicopters in Greece are flying during day time only (30min before sunrise and 30min after sunset)


  •  

It’s my first time visiting Greece, what places are you suggesting that we visit?

Few places manage to capture the world's imagination quite like Greece, a land of sun-kissed coastlines, tranquil whitewashed villages, lively seaside towns, and well-preserved ancient sites. One of the world's top tourist destinations since ancient times, the country draws nearly 20 million visitors each year. Athens, the birthplace of Western civilization, continues to attract the biggest crowds and serves as a base for exploring the country and its 227 inhabited islands. Away from its cities, Greece features a picturesque countryside of olive groves, vineyards, and tiny settlements nestled against rolling hills and rugged mountain ranges.

Other than the most popular and crowded like Mykonos and Santorini, you should consider the following:

Paros in Cyclades (The Greek Cyclades consist of over 2,000 picturesque islands, each with their own flavors, landscapes, beaches, towns, and attractions, including the most famous islands among tourists, Santorini and Mykonos.)

Ithaki at Ionian Islands ( Escape the tourist crowds on the Ionian Islands, a chain of culturally distinct islands along the mainland's west coast known for their charming villages, green landscapes, and quiet beaches.) 

Costa Navarino in Peloponnese. (A region rich in history, the Peloponnese has a high concentration of some of the most archeologically significant Greece attractions, as well as tasty cuisine, gorgeous shoreline, and uncrowded towns.) 

Alonissos in Sporades. (The unparalleled natural beauty and sunny shores draw foreigners to the Sporades region of Greece, a chain of 24 islands offering a range of experiences from vibrant nightlife to secluded getaways.)

I want to plan my flight. How does the process works?

  • Click the Plan Your Flight Button

Insert the following information.

  • Departure and Return Dates

Select your desired dates by clicking on the calendar icon. If you are flying One Way you don’t need to fill the Return Day Tap. 

  • Passenger information

Select the number of passengers. The total number of passengers must not exceed 6 and the number of infants must not exceed one. Bookings for children travelling alone is not possible. Please mark accordingly on the information section if an infant or kids are traveling with you.

  • Select Helicopter Type

It will be either a single turbine helicopter or a twin turbine helicopter 

  • Departure and Destination Points

Please select your departure and destination points. You can use also plane language other than the auto fill. If you wish to book One way or Round trip flights please select One way Trip or Same Day Return tab at the additional information section. 

  • Contact details

Please provide your Name and Surname a phone number & an email address where you will receive your quote and where we can reach you in case of flight changes.

  • Click the Book Now Button to get a quote.

One of our flight planners will work with you to narrow down a plan that fits your schedule, your budget, and your ideas. We’ll ask you questions about what you’d like to do, and we’ll make suggestions. Once you’ve decided on a plan, we’ll put together a written quote and e-mail it to you for your approval. Your flight goes on our schedule as soon as you return the signed forms and confirm the reservation with a credit card.

During our flight planning, we will also gather information that the CAA (Civil Aviation Authority) requires we collect, including your name, your birth date, and how much you and your bags weight.

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